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Methodology11 min read

The Mom Test: How to Talk to Customers (Summary)

Why your mom is lying to you about your business idea. Learn the 3 rules of customer discovery that force the truth into the light.

Validate Your Idea Free

The biggest mistake founders make is asking: "Do you think this is a good idea?" This is a "bad question" because the person across from you will lie to spare your feelings.

The 3 Rules of The Mom Test

RuleThe ActionThe Goal
1. Talk about their lifeAsk about their specific past actions.Eliminate your own bias.
2. Avoid the futureNever ask "Would you ever...?"Stop people from lying about intent.
3. Talk less, listen moreStop pitching. Start asking.Find the root cause of the pain.

๐Ÿ›‘ Comparison: Good vs. Bad Questions

Bad Question (The Lie)Good Question (The Truth)
"Do you think this is useful?""When was the last time you did [Action]?"
"Would you pay for this?""How much did you spend to fix this last time?"
"What features do you want?""Walk me through how you solve this now."

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